Service Transformation Offering

SERVICE TRANSFORMATION

We bring service offerings to a new level by fusing transformation strategy, optimized delivery models and feedback systems, helping to build and implement effective service development frameworks

1
Service transformation strategy
Craft service frameworks and strategies that encompass comprehensive analysis and forward-thinking approaches for service design and delivery, ensuring resilience, adaptability, and continuous improvement across the organizational structure
2
Service delivery models and customer experience optimization
Advance every interaction between the business and customers, ensuring seamless and efficient service delivery that not only meets but exceeds customer expectations, fostering loyalty and driving business growth
3
Customer journey mapping and touchpoint analysis
Dive deep into selected services, with related journeys, detailed mapping and touchpoint analysis, identifying key moments that matter most to your clientele, and supporting further service development
4
Service quality improvement and feedback systems
Build mechanisms and programs for service delivery quality monitoring, integrating customer feedback directly into service development and refinement processes
5
New product development and operationalization
Guide through the process of bringing new, innovative services to market, from value proposition definition to comprehensive service design, business model and implementation plan development, and testing
6
Co-innovation with suppliers and partners
Leverage the power of clients' broader ecosystem to create more seamless and integrated services, enriching core offerings with diverse perspectives and capabilities, and enhancing customer value

Case Study: Service Design in the UAE

Service Design Framework Design and Implementation

Our team was tasked by a government transportation agency with creating a robust Service Design framework, rooted in global best practices. The goal was to create a systematic approach, enhancing efficiency and the quality of both new and existing services. Following a comparative analysis of international standards, we built detailed processes, tools and support mechanisms, enriching the existing in-house function.

This model laid the groundwork for the development and refinement of services, facilitated by global benchmarking, ideation sessions with stakeholders and customers, and concept testing.