Kanpeki supported a local transport authority in the domain of service design by taking a thorough and insightful look into the current practices and operations to provide a state-of-the-art, leading practices-proven framework with all corresponding components
Approach
Conduct deep dive study on global best practices and approaches
Identify the services to be (re-)designed
Establish a Service Design Framework with related standards and guidelines
Develop the CX Management approach using iterative ideation and prototyping