Kanpeki supported a major national player in assessing the social implications of introducing a fee for household waste collection, considering multiple operational upgrades and complex business model options
Approach
Create a customized policy impact assessment framework based on the UK Magenta Book, EC Better Regulation Toolbox, SOPACT, and PIPA
Framed the policy scope and objectives
Defined key persona dimensions based on household income, regions, size and nationality, factoring in education, literacy and gender
Analyzed each persona by goals, pain points, expectations and risks
Designed broader and internal focus groups and surveys
Analyzed internal focus group outcomes, providing policy improvement areas
Outcomes
Social Impact Assessment Framework and Qualitative Assessment